Our Refund Philosophy

At Medifestation, we want you to be completely satisfied with your subscription. This Refund Policy outlines the circumstances under which refunds are available and our process for handling refund requests.

Refund Eligibility

Eligible for Full Refund

Technical issues that prevent you from using the service for more than 48 hours
Billing errors or unauthorized charges
Service not delivered as described in our marketing materials
Account termination due to our error or system issues
Request made within 7 days of initial subscription purchase

Partial Refund Consideration

Service outages lasting more than 24 hours (prorated refund)
Major feature removal during your subscription period
Significant price increases with less than 30 days notice

Not Eligible for Refund

Change of mind after using the service for more than 7 days
Failure to cancel before the next billing cycle
Requests made after the subscription has already renewed
Violation of our Terms of Service leading to account suspension
Dissatisfaction with AI-generated content quality (subjective)
Technical issues on your device or internet connection

Subscription Types and Refund Terms

Monthly

• 7-day satisfaction guarantee
• Refunds for current month only
• No refunds for previous cycles

Yearly

• 7-day satisfaction guarantee
• Prorated refunds for unused months
• Consideration for technical issues

Free Trials

• Cancel anytime during trial
• No charges if cancelled in time
• No refunds needed (free)

Refund Process

Contact Our Support Team

Email support@medifestation.app with 'Refund Request' in the subject line

Provide Required Information

Your account email, subscription details, reason for request, and any screenshots.

Review Process

We will review your request within 2-3 business days.

Refund Processing

Approved refunds are processed through PayPal and take 3-10 business days to appear.

Important Terms

All requests must be in writing via email
Refunds go to original payment method
Processing depends on bank policies
Access ends immediately upon refund
AI credits cannot be refunded separately
Refund decisions are final

Chargebacks and Disputes

If you file a chargeback or payment dispute before contacting us:

• Your account may be immediately suspended
• We will provide documentation to your payment provider
• Resolution may take longer than our standard refund process
• We prefer to resolve issues directly with you first

Contact for Refunds

Ready to request a refund?

Email us with the subject line "Refund Request"

Contact Support

Response time: 2-3 business daysProcessing: 3-10 business days